Our solutionĪfter taking the time to get to know Romi and the needs of the business, The HR Dept devised unique solutions to suit the care home. After discovering that The HR Dept was not only proficient in this area but local enough to pop buy to talk in person, it soon became clear that there were other services she felt the care home could benefit from. Romi’s initial enquiry was regarding specific advice on policies and procedures for the highly legislated industry that she operates within. A quick online search led Romi to call The HR Dept and discuss the HR needs of her business with Serena. Getting in touchĪfter working with previous HR providers on an ad-hoc basis, Romi was seeking a more personal service that offered consistency and continuity. We caught up with Romi about her experience working with The HR Dept and how our local expert Serena May and her team supported Romi and the care home with a unique and personalised service. Romi Pinsent is Director of Macleod Pinsent Care Homes Ltd, a family run care home with over 20 years of experience in supporting people with dementia and mental health conditions.